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Job Description – Quality Assurance Manager


Quality Assurance Manager

Reports To

CC Lee of V.P. of Operations


The Quality Assurance (QA) Manager ensures that quality standards and procedures are met and aligned with legislation and customer specifications. This individual is responsible for managing the organizations quality assurance policies and controlling new product development processes. The QA Manager will also establish performance standards, procedures, and audit controls in order to meet business requirements, as well as Identify and implement process improvements to increase the efficiency, effectiveness, and quality of company operations.

Core Competencies

·         Customer Focus

·         Communication

·         Energy & Stress

·         Team Work

·         Quality Orientation

·         Time Management

·         Adaptability/ Flexibility

·         Creative and Innovative Thinking

·         Decision Making and Judgement

·         Planning and Organizing

·         Problem Solving

·         Result Focus

·         Accountability and Dependability

·         Ethics and Integrity

·         Mediating and Negotiating

·         Providing Consultation

·         Leadership

·         Coaching and Mentoring

·         Staff Management

·         Enforcing Laws, Rules and Regulations

·         Mathematical Reasoning

·         Development and Continual Learning



Job Duties

·         Provide leadership developing and directing QA and quality improvement initiatives for all company products and services.

·         Monitor QA systems and advise executive team on system performance; publish statistics regarding performance against set goals.

·         Perform gap analysis between applicable and current ISO standards; establish and implement a quality plan to bring the company into ISO compliance.

·         Perform internal QA audits that are compliant with corporate policies, practices, and procedures.

·         Collaborate with client-facing QA representatives to ensure full customer satisfaction with the company’s products and services.

·         Establish and maintain a QA program for monitoring supplier quality, including audits, controls, and other qualifiers.

·         Conduct risk analyses, verification, validation activities, and formal design reviews, as applicable.

·         Support new product development and continuous improvement and by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.

·         Promote and advocate quality achievement and performance improvement across the organization.

·         Act as liaison with customer auditors and assume responsibility for ensuring corrective actions with customer specifications.

·         Ensure ongoing compliance with local, national, and international standards and legislation.

·         Persuade staff to adopt and incorporate quality methods into their work.

·         Create and maintain QA control documentation.

·         Identify relevant QA training needs and opportunities.

·         Maintain a constant awareness of company profitability, including budgetary control issues.



·         University degree

·         Minimum 5 years of direct work experiences with QA systems regulations, guidelines, and associated standards.

·         Direct knowledge of standards QA methodologies.

·         Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.

·         Practical experience with risk management, product testing, capability studies, and control plans.

·         Training and knowledge of Six Sigma techniques and Lean Manufacturing are desirable.

·         Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision.

·         Extremely detail-oriented and analytical thinker.

·         Able to interface directly with cross-functional teams.

·         Ability to create and review technical documentation, including project plans, test procedures, and design documents.

·         Able to develop, review, and maintain metrics and quality audits.

·         Strong problem identification and problem resolution skills.

·         High level of proficiency with Microsoft Office productivity suite.

·         A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

·         Able to build and maintain lasting relationships with other departments, key business partners, and government agencies.

·         Strong work ethic and positive team attitude.


Working Conditions

·         Travel is required.

·         Ability to attend and conduct presentations.

·         Overtime as required. 

Interested applicants are kindly requested to submit or send their complete personal resume to:

FAS Integration (Malaysia) Sdn. Bhd.

1050, Lorong Perindustrian Bukit Minyak 16,
Kawasan Perindustrian Bukit Minyak,
14100, Simpang Empat, Penang, Malaysia.

Tel: +604 505 0828 Fax: +604 505 0826 |

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